Twin Support

Have a question or a problem with Twin? We're here to help.

Contact us

Email: azizkutlu.dev@gmail.com

We usually reply within 1–2 business days. To help us help you faster, include the phone number or email address your account uses and your device (iPhone / Android).

You can also write to us in the app: Profile → Help & support.

Frequently asked questions

I can't sign in / the verification code doesn't arrive. Make sure your phone number is entered with the correct country code, wait a few minutes and request a new code. If it still doesn't work, try Sign in with Apple or Google, or email us.

How do I edit my profile? On the Profile tab, tap Edit profile to change your photos, bio, prompts and preferences.

How do I report or block someone? Tap the ⋯ menu on a profile card or in a chat and choose Report or Block. Reporting someone also blocks them. Our moderation team reviews every report.

Who can see my location? Nobody sees your exact location. Other people only see an approximate distance (for example "3 km away").

Can I hide my profile for a while? Yes. Go to Profile → Settings → Pause my profile to hide your profile and turn it back on whenever you like.

How do I delete my account? Profile → Privacy & safety → Delete account. Details: Delete account.

How do I cancel my subscription? Subscriptions are managed by the App Store or Google Play:

• iPhone: Settings → [your name] → Subscriptions → Twin → Cancel Subscription
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Twin → Cancel

After cancelling, your membership stays active until the end of the period you paid for.

My purchase isn't showing. Tap Restore on the membership screen and make sure you're signed in with the same Apple ID or Google account. If it still doesn't show, email us.

I'd like a refund. Payments are processed by Apple or Google, so refunds are requested through them: Apple refund request · Google Play refund request.

Safety

If you're in danger or there's an emergency, call your local emergency number (112 in Türkiye and the EU, 911 in the US). If someone behaves inappropriately, report them in the app and our team will review it as soon as possible.

Other pages

Privacy Policy · Terms of Use · Delete account · Child Safety Standards